Privacy and Cookies Policy

Version number: 1.0

Effective date: 17.03.2022

1. Visiting our DQ Dating website is a unique and exciting experience. Whether you are looking to try something new, find new friends online, or meet someone, your experience at DQ Dating will always be an individual one. It makes sense that such a personalised dating experience would need to be tailored to you. We use cookies to help us achieve this.

1.1 We are DQ Dating Limited. For privacy queries, you can contact us at customerservices@dqdating.co.uk. Other contact details are on our website.

2. What’s the point of this policy?

2.1 It tells you what to expect when we collect your personal information via our website, app or otherwise. Please only use our service if you are completely happy with this policy.

2.2 Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.

3. Might the policy change?

Yes. We will post any new version on our website (please check whenever you visit the site) and also notify you by email, SMS, in-app message or otherwise. We will assume you agree to the new version of the policy if you use our site or app after its effective date.

4. What do we collect?

4.1 Information which you upload to our service or otherwise give us such as:
•    your name and contact details;
•    other information you provide when you register with us or later such as date of birth and gender;
•    details about your transactions on our service;
•    information that you include in your profile (e.g., profile photo or which you otherwise display on our service or which you include in messages sent via our service and/or in communications with us; and
•    contact or other information which you give or allow us to use for newsletters or other marketing.

4.2 Automated information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions.

4.3 If you use our location-related services: Information about your location. You will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by following the instructions on your device.

4.4 The following information about you may be provided to us by other people:
•    your name and contact details;
•    Limited billing information sent to us by our payment provider or the relevant app store for verification purposes e.g., your name, email address and billing address.

5. What’s our reason / legal basis for collecting the information?

5.1 Because it’s necessary to take steps at your request to enter into a contract with you and/or to perform such a contract. This applies to initial enquiries and to contact and transaction details as well as to general location information and profiles and other information which you display on, or send via, our service.

5.2 Because it’s in our “legitimate interests”, e.g., to manage and improve our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to automated usage data. We may also use your contact information to carry out customer satisfaction surveys.

5.3 Because you’ve specifically agreed on our service (e.g, by ticking a consent box). This applies to contact or other information which you give or allow us to use for newsletters or other marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.

6. How long do we keep personal information?

6.1 Until our contract with you has ended [(or earlier if your account has been inactive for at least 6 months)]. You can end the contract by deleting your account in accordance with the instructions on our service.

6.2 We may hold on to some of your information for longer (typically up to six years) if reasonably needed for legal, regulatory or tax reasons, deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions.

6.3 We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages.

6.4 We will generally keep automated browsing information for up to 26 months.

7. To whom do we send or make available your personal information?

7.1 To other people who supply us with a service, e.g. website hosts, payment providers, and businesses which help us send communications or monitor our website and which provide us with e-commerce, online advertising, analytics, live chat and other IT services.

7.2 To other users of our service if you:
•    include your real name in your username (which we strongly advise you against doing);
•    display personal information in a profile, post, comment or other public action on our service; or
•    details about your transactions on our service;
•    consent to our location-related services which enable display of your profile photo in your exact location on a map displayed to other users.

7.3 To regulators, the police and other law enforcement authorities to help deal with fraud and abuse and/or comply with legal requirements.

7.4 To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.

7.5 To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.

8. Do we send your information outside the UK or European Economic Area (EEA)?

8.1 Your personal information which we collect is stored within the UK or EEA and is not transferred to any third countries except as follows.

8.2 Your personal information (e.g., name, email address, IP address, browsing information) may be transferred to the US by the following companies: Google (analytics / advertising), PayPal / Stripe (payment) and the social media companies listed in our cookies policy. Transfer is generally on the basis of contracts with special standard contractual clauses designed to provide adequate safeguards for your personal information. Some of these companies were certified under the “Privacy Shield” framework which is no longer applicable due to a court decision; we understand that the authorities are working on a replacement and we aim to update our policy to reflect this in due course.

9. What rights do you have?

9.1 If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g. marketing).

9.2 You may also have the right to object to use of your personal information in certain circumstances.

9.3 If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).

9.4 For more information about your rights, visit the ICO’s website: www.ico.org.uk.

10. What about cookies?

10.1 Please see our cookies policy below.

Cookies Policy

Version number: 01
Effective date: 17/03/2022

1. Visiting our DQ Dating website is a unique and exciting experience. Whether you are looking to try something new, find new friends online, or meet somebody, your experience at DQ Dating will always be an individual one.  It makes sense that such a personalised dating experience would need to be tailored to you. We use cookies to help us achieve this.

2. Cookies are small text files that are downloaded on the hard drive of your personal computer or smartphone device by your web browser when you visit any website. Cookies allow the website to recognise your device and store some information about your preferences or past actions. Some are session temporary “session” cookies that remain in the cookie file of your browser only until your browser is closed. Whereas persistent cookies stay for longer (depending on the lifetime of the specific cookie).

3. Like most websites, our website uses cookies.

4. When you first visit our website, we ask you for your consent to our use of cookies. You can manage your cookie preferences for this website via your browser settings at any time.

5. If you choose not to use cookies, or you prevent their use through your internet browser settings, you will not be able to use all the functionality of our website and you may experience technical problems with some of its features. For further information on cookies, including how to use your browser to block them and how to delete existing cookies, visit: www.allaboutcookies.org.

6. It is important to note that cookies allow a website to provide pages customised to specific users, to recognize the previous setting preferences made, and to facilitate and enhance its overall performance and functionality in order to optimize the users’ experience!

7. DQ Dating use different types of cookies in various ways.

8. We ourselves may place the following types of cookies:

9. Companies which provide us with a service also place cookies. Some of these cookies (e.g. from Google) may involve certain information, such as your name and contact details and/or the IP and web address of the page you’re visiting, being sent to the company concerned. Below is a summary of the kinds of cookies used together with details about who places them and where you can go to get more information and to opt out (where possible):
•    Analytics cookies: These kinds of cookies recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and where the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. These cookies are provided by:

•    Google Analytics (“GA”). More information:
– Google’s overview of GA data practices and safeguarding
– how to specifically opt out from GA cookies
– Google’s use of its partners’ data

•    Advertising cookies: These kinds of cookies are typically used to personalise ads on this or other sites based on your use of our site, to measure ad effectiveness (for example, how often you click on or view ads and whether you go on to buy something from the advertiser) and to stop you being shown the same ad repeatedly. These cookies are provided by:

•    Google (including Analytics Ad Features / AdSense / Doubleclick)
– how Google uses cookies and other technologies in advertising including how to opt out of advertising cookies (this explains how ad personalisation works)
– Google’s use of its partners’ data

•    Social media cookies: These kinds of cookies are placed by social media companies when you use their features on another site. These features may involve the relevant companies using cookies to collect information relating to your visit to our website or your interaction with their services or otherwise. Click the following links for further information including how to opt out where this is possible: Twitter, Google Plus, Instagram.

•    Payment provider cookies: Our payment provider may place cookies if you use their payment services on our site:
– Stripe’s privacy policy